Energy Services Program Coordinator
The Energy Services Program Coordinator works to expedite, coordinate and record the exchange of information between Energy Services’ customers and staff as required for successful customer participation in VGS’ DSM programs. This position primarily gathers and records customer and project information for accurate reporting of program coordination for internal and external purposes. Collaboration with other utilities on joint programs and incentives is essential. This position works to ensure successful program delivery for rebate, loan and efficiency programs. The best Energy Services Program Coordinators are adaptive to a fast-paced environment, self-motivated and genuinely passionate about energy efficiency, striving to understand and meet the needs of both VGS’ customers and internal efficiency staff. They are excellent with people, master project managers and creative collaborators, seeking solutions for customer energy needs across multiple energy sectors. They are ambassadors of the VGS brand and exemplify the company’s values of “customers, climate and culture” in all they do. They thrive in the details are but they are also able to connect the needs of internal and external stakeholders to strategically deliver the mission of VGS. Problem-solving comes naturally to them and they work to make sure the “trains run on time” for all the efficiency programming at VGS. They ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.