Service Plan Terms and Conditions
Terms and Conditions
For emergencies, our certified service technicians are on call 24 hours a day. After hours, we will respond to heating system calls if the temperature is expected to drop below 50 degrees. Just give us a call at 802-863-4511.
Annual inspections and other non-emergency repairs to heating systems will be scheduled during normal work hours, 8:00 a.m. to 4:30 p.m., Monday through Friday. We will respond to water heater service calls every day of the week from 8:00 a.m. to 8:30 p.m.
Coverage begins 14 days after you sign up and expires one year later. Equipment must be in good working order at the time the plan goes into effect. We reserve the right to inspect and approve the heating system prior to issuing a contract. All equipment must be installed in accordance with the manufacturer’s instructions, State, local, and VGS standards. Your Vermont Gas Service Plan will be automatically renewed on its anniversary date unless you notify us otherwise. Rates and terms are subject to change. This plan is designed to cover the most common repairs to residential heating systems and water heaters. It does not cover damages resulting from flooding, fire, freezing, lightning, power surges, delays, inability to get parts, vandalism, or customer negligence. In the event that a replacement part is no longer manufactured or otherwise unavailable, interchangeable parts may be used when necessary. VGS shall not be required to provide repairs exceeding $2,000 per Service Plan contract year.
Some routine maintenance services, such as seasonal pilot light-ups, cleaning boiler water, draining expansion tanks, venting radiators and system balancing, are not covered under the plan. In addition, labor and materials for the following components are not covered: circuit breakers, external wiring, air filters, automatic water feeds, air vents, relief valves, blowers and shafts, blower bearings, direct drive blower assemblies, induced draft motors, power venters, boiler sections, circulator pumps, cartridge-type circulators, expansion tanks, gas piping, heat exchangers, hot water coils, humidifiers, low water cut-offs, motorized dampers, water piping and zone valve bodies. For water heaters, the tank itself, mixing valves and instantaneous water heaters are not covered.
Each Vermont Gas Service Plan option covers a single appliance, and service plans may not be transferred. If you change your mind within 30 days of signing up and your plan has not been used, we can cancel your plan and issue a full refund. Your plan will be cancelled if payments are delinquent for more than 60 days.